Last updated: 01/01/2025

1. Introduction

At Carpella Cleaning, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services or visit our website.

2. Information We Collect

We may collect and process the following types of personal information:

​

• Personal Details: Name, email address, phone number, and home or business address.

• Payment Information: When making a booking, we collect payment details to process transactions securely.

• Service Details: Information related to your cleaning requirements and preferences.

• Communication Data: Emails, messages, and inquiries sent to us.

• Website Usage Data: Information collected through cookies and analytics tools when you visit our website.

​

3. How We Use Your Information

We use your personal information for the following purposes:

​

• To provide and manage our cleaning services.

• To process bookings and payments securely.

• To communicate with you regarding your appointments, inquiries, or service updates.

• To improve our services based on customer feedback and preferences.

• To comply with legal obligations and protect our business.

​

4. How We Share Your Information
 

We respect your privacy and do not sell, rent, or share your personal information except in the following cases:

​

• Service Delivery: To employees and contractors involved in providing cleaning services.

• Payment Processing: With third-party payment providers for secure transactions.

• Legal Requirements: When required by law, court orders, or to enforce our terms and conditions.

​

5. Data Security

We implement appropriate technical and organisational security measures to protect your personal data from unauthorised access, loss, or misuse. However, no system is entirely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary for the purposes stated in this policy or as required by law. Once no longer needed, your data will be securely deleted.

7. Your Rights

Under data protection laws, you have the following rights:

​

• Access: Request a copy of the personal data we hold about you.

• Correction: Ask us to correct any inaccurate or incomplete data.

• Deletion: Request the deletion of your personal data (subject to legal obligations).

• Restriction: Limit how we process your data in certain circumstances.

• Objection: Object to processing based on legitimate interests.

​

To exercise your rights, please contact us at info@carpellacleaning.com.

8. Cookies & Website Tracking

Our website may use cookies to enhance your experience. By using our website, you consent to our use of cookies. You can manage or disable cookies in your browser settings.

9. Third-Party Links
 

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies before providing personal information.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website, and we encourage you to review this page periodically.

11. Contact Us

For any questions about this Privacy Policy or to exercise your rights, please contact us: 📞 +44 203 951 2431
📧 info@carpellacleaning.com
🌍 www.carpellacleaning.com

By using our services, you acknowledge and agree to this Privacy Policy.